Service Level Agreement (Terms)

01. Acceptance of Protocol

By initializing the PrimeIntake system ("The Service"), you agree to these Terms of Service. If you are deploying on behalf of a Dental Network, you certify you have the authority to bind that entity.

02. System Uptime & SLAs

We aim for 99.9% uptime for the Voice Interface. "Downtime" does not include scheduled maintenance windows notified 24h in advance.

• Priority 1 (System Down): 1h Response Time
• Priority 2 (Degraded): 4h Response Time

03. Usage Limits

Fair usage policies apply to "Unlimited Minutes" (fair use cap at 5,000 min/mo per seat unless Enterprise contract specifies otherwise). Abuse of the API or concurrent connection flooding may result in immediate termination of the link.

04. Liability Shield

PrimeIntake is an automated assistant. We are not liable for medical advice provided (or not provided) by the AI. The system is for intake, scheduling, and routing only. It is not a clinical decision support tool.